Software Support Specialist

Job Summary:

Principal Responsibilities:
The Software Support Specialist will provide technical assistance and deployment assistance to customers and internal stakeholders. Answer questions or resolve system problems in person, via telephone, or from remote locations. Assist in developing test plans and perform system testing as required. Work in a deadline-driven environment collaboratively with the rest of the product team through every step of the software development process.
Required Skills:

Principal Responsibilities:

• Communicate customer priorities regarding bugs to project managers.
• Communicate cost of support for bugs or poorly designed features to project managers.
• Work with Project Managers / Release Manager to understand new features being released.
• Work with Project Managers / Release Manager to convey release information to customers.
• Work with Project Managers / Release Manager to determine release schedule with customers.
• As part of the Support Team is responsible for all Bug Work Items.
• Follow-up on Bug Work Item status, keeping status current.
• Test Bug Work Items and write Release Notes.
• Issue Release Notes externally three days prior to the planned release date.
• Issue external notification that the Release has been tagged, along with final Release Notes.

Required Skills:

• College degree and 2 years of related work experience, or Associate degree and 6 years of related work experience, or High School diploma/equivalent and 8 years related work experience required
• Previous experience dealing directly with customers in a support role required.
• Demonstrated ability to analyze and understand complex software applications with minimal direction from more senior personnel.
• Understanding of testing cycles, testing methodologies and testing processes.
• Experience with client-server software and web applications configuration and deployment in Windows environments.
• Strong interpersonal skills.
• Must be able to work within tight deadlines and be adept at balancing shifting priorities and time management.
• Must be a strong team player with excellent written and verbal communication skills in English.
• Ability to accept personal accountability and ownership for areas of responsibility. Strong analytical skills with excellent customer service skills.

Preferred Experience:

• Understanding of Evidence-based Practices applied to Behavioral Health treatment.
• Understanding of clinical management tools within a Behavioral Health inpatient environment.
• Familiarity with the clinical and business processes within Behavioral Health settings as well as in-depth understanding of general healthcare treatment.
• Experience working with databases such as MS SQL.
• Knowledge of and experience with C# enough to be able to contribute to code reviews and automated test script development.
• Experience working in object oriented programming in a .Net environment.
• Knowledge of the principles and processes for providing customer and personal services.
• Knowledge of process improvement, workflow, benchmarking and evaluation processes.

Salary
Competitive

Primary Location
United States-Maryland-Columbia

Software Developer, Applications

Job Summary:
Will work as a Sr. Computer Architect. Will define, design and develop end-to-end data warehouse architecture. Design databases for Online Transaction Processing (OLTP) and Data Warehouse (DW) systems using ERStudio. Design and develop ETL processes, audits and controls with SSIS to ensure data quality meet or exceed the defined standards. Create multi-dimensional data mining solutions, dashboards and reports using SSAS, SSRS and SharePoint. Analyze Business Requirements for OLTP and Data Warehouse systems including operational and strategic reports. Develop strategies for data acquisition, backup and recovery, and database implementation. Provide technical guidance to team members including code review & revision. Stay current on IT development and incorporate emerging BI tools and technologies into Company’s project development.

Required Skills:
Must be able to demonstrate proficiency with the major techniques involved. Must have verifiable references.

Preferred Experience:
Must have Master’s degree in Information Technology related field.

Salary
Competitive

Primary Location
United States-Maryland-Columbia

Schedule
Full-Time-40 hours per week, 8:00 a.m. to 5:00 p.m.